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This is essential if you want to take your business from small-time to the next level. With over 50million visitors to the site, it wields a lot of power!

Whether a review is bad or good, the key is to handle it professionally and diplomatically. This is where we come in. We have expertise in this and can manage complaints as easily as compliments. If something isn’t good, respond to the reviewer – show them you care, want to help and learn from the feedback. Other people who see this interchange will feel more confident about your business if they feel you care and want to put things right.

Essentially, the customer is always right. And even when this may be debatable, handling the issue with diplomacy is the key.